FAQ
Watch Repair
How long will my watch repair take?
Our watch service technician picks up and drops off every Tuesday. Depending on the day you drop off, we will have your estimate 1 week from the closest Tuesday. Once you approve your watch estimate it will be approximately 4 weeks for the repair, unless otherwise told. If you choose not to proceed you must inform us in order to get your watch back from the watchmaker. All internally serviced Rolex watches have a 2 year warranty on service and parts.
How do I start my watch after repair?
In order to activate the movement, it may be necessary to manually wind your newly serviced Rolex automatic watch before wearing it.
This is called the initiation process.
- Unscrew the crown out to the winding position and gently turn the crown forward about 40 times.
- Make sure the crown is fully screwed down before putting the watch on your wrist.
If the watch is not worn for over 30 hours, the initiation process must be repeated before wearing the watch again.
Jewelry Repair
Who does my jewelry repair?
Repairs are done in-house by our master bench jeweler.
When will my jewelry repair be finished
The due date is estimated and by the end of the day. You will receive a phone call or text when your jewelry is ready for pick up.
Is my watch battery replacement waterproof?
Watch batteries that are changed here at Toner Jewelers should not be exposed to water unless the watch has a screw down crown and has been pressure tested.
How long is the repair warranty?
There is a 1year warranty on repair work done AT Toner Jewelers.
Appraisals
Who does my appraisal?
Appraisals are done in-house by our GIA Gemologist.
How long will my appraisal take?
Items are dropped off at your convenience and estimated to be picked up 5-7 days later.
What’s in an appraisal
Appraisals include description of the item, all weights (estimated while set), measurements, picture, and a fair market replacement value. You will receive one copy of the appraisal for insurance and one for yourself.
How much does an appraisal cost?
Pricing structure: $100 per item or $150 on watches. Discounts apply after the 3rd item.
On the 1st Friday of every month, we house an appraisal clinic. Appraisals are done while you wait and at a discounted rate. Appointments must be booked online ahead of time, under the jewelry tab of our website or here.
Exchanges and Returns
Items may be returned within 30 days from the date of purchase, with no modifications. No Cash Refunds. Merchandise must be in original and unworn condition and accompanied by all warranty cards and explanation booklets and diamond certificates. Closeouts, special orders, altered pieces (including ring sizing) and custom pieces are not returnable or exchangeable. Gift certificates are not redeemable for cash and may be used for purchases only.
Special Orders
All special orders require a 50% deposite and are non-cancelable. Special orders are not refundable or exchangeable. A special order includes any jewelry, gemstone or watch that has to be ordered to accommodate the client’s request for an alternative style, size, metal or color that is not available in stock.
Custom Work
Custom designed jewelry involves metals, gems, and labor furnished for a specific client. Custom jewelry is non-refundable, non-exchangeable and requires a 50% non-refundable deposit before the work begins. Every effort will be made to accurately manufacture or produce the item(s) so ordered. Full payment upon receipt of custom work will denote the client’s complete satisfaction.
Layaway Policy
Layaway payments are required at least every 30 days. Articles placed on layaway will be held for a period of 6 months from the date on this receipt. If no satisfactory arrangements have been made for full payment beyond the end of this period, the item(s) will be returned to stock, and all payments will be forfeited. At our discretion only, layaways may be canceled in the event of special circumstances. In such a case, a restocking fee of 15% of the original invoice will be charged, with the remaining balance to be issued as a store credit only.
Repair Take-In
Liability for any damage or loss of items shall be limited to actual cost to repair or replace the item(s). This store shall not be held responsible for the following: identification or condition of jewelry at time of receipt; altered, treated, lab-grown or enhanced diamonds or colored stones; and/or pieces that are unmarked or marked incorrectly. Not responsible for items left beyond 90 days.
Service and Cleaning
We will clean your jewelry (ultrasonic and steam) and check the settings free of charge. We recommend this be done every 6 months. Not responsible for the loss of stones due to worn prongs and settings when cleaning.
Watch Repair Guarantee
All watch overhauls are guaranteed for 12 months. There is no guarantee for moisture, bands, crystals, or minor repairs. Replacement of watch battery does not guarantee function or water resistance. Battery life is not guaranteed. All internally serviced Rolex watches have a 2 year warranty on service and parts.
Colored Gemstone Enhancement Disclosure
Purchasers of colored gemstones should be aware that natural gemstones are processed from the time they are extracted from the earth by one or more traditionally accepted trade practices. All colored gemstones listed on the front of this sales slip have probably been subject to stable and possibly undetectable enhancement processes. All relevant information will be provided to the best of our knowledge. Prevailing market values are based on these universally practiced and accepted processes by the gem and jewelry trade.
Your satisfaction is of great importance to us. Please let us know how we can serve you better by calling 913-663-3092 or, if you are satisfied with your purchase and your service, please tell your friends to visit Toner Diamond Jewelers for a $100 referral gift card!
Toner Jewelers
6285 W 135th St.
Overland Park KS
66223
913-663-3092
sales@tonerjewelers.com
Payment Methods:
Visa, Mastercard, Discover, American Express, Cash, Check
Privacy Policy
Toner Jewelers does not save credit card numbers. Your personal information is never sold.
Toner Jewelers’ website, tonerjewelers.com, may collect personal information such as name, address, phone number, e-mail address, IP address, last 4 digits of credit card, jewelry preferences and/or accesses dates and times when a purchase is made. Furnishing the specifically designated information requested on our web ticket purchase or donation forms, including name, full address, email address, and credit card payment information is necessary for online purchase. This information is to screen the purchaser as the valid credit card holder. In addition, Tonerjewelers.com also collects names, phone numbers and e-mail addresses when someone signs up for a Wish List item and when a customer messages the store through the website. This information is gathered in order to assist with purchases made for the Wish List creator or to respond to the customer’s message. Customer data is collected via cookies, web forms, or during placement of an order. All orders and user data, with the exception of the first 12 digits of the credit card used, are processed and accessible by authorize.net. Wish List data is held by the website, created and accessible by Punchmark.com, in order to reference the data with in-store purchases. Message user data is held by Podium, where Toner Jeweler employees can message the consumer until the conversation is deemed finished. If any information is changed or altered in our Privacy Policy, a privacy statement modification date will be posted at the top of this webpage. Visitors with questions about tonerjewelers.com’s privacy policy or, questions regarding users' rights to review, modify or delete their previously provided personal information should be directed to sales@tonerjewelers.com, US Mail at 6285 W 135th St. Overland Park KS 66223, or via phone at 913-663-3092. User information is protected with a secure checkout, SSL certification.
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